Information for Professionals

A Professional Service

Here at Secure Personal Assistants, we work in line with CQC regulations, and our sister company is registered for all personal care to be delivered, providing a top-level service to those that need it. We will work hard with our clients to establish just what care and support they require and will utilise our experience, skills and expertise to deliver this.

We believe in a personal approach with a top level of service to ensure your Personal Assistant requirements are met and go above and beyond expectation throughout your experience. We will provide everyone with a dedicated Client Relations Manager so there is always a set point of contact if you have any queries, questions or are in need of advice. They will work closely with you throughout and will also be in contact with the relevant funding body, family and representatives in the case ensuring it is all fully in line with the current legislature.

• Full financial clarity and support including a dedicated client deposit account, access to our accounting software and budgeting management

• Employee resources such as an employee handbook, contract of employment, enhanced DBS checks and job descriptions

• Risk assessments and personalised care plans for each case

• Establishing and reviewing employee training. This will cover both mandatory training and for certain conditions and cases that might require additional support or expertise

• Assistance with recruiting staff and ensuring that employment law regulations and CQC is followed

• Adherence to the Health and Social Care Act 2008

Here at Secure Personal Assistants, we work hard to ensure that best practice is always followed in all aspects of our business, for our employees and our clients. To adhere to this, we take many steps annually over the year, often in three-month intervals. This includes reviewing packages after the first twelve weeks to ensure they are suitable and fit for purpose, checking health & safety is being conducted in the proper way and financial audits. Once these have all been completed and properly conducted in the first three months, we will change this review to an annual one instead. We will also ensure all practice is in compliance with the NHS IG Toolkit Level 2.